Onboarding Program Manager - Remote Opportunity

About the Role

We are seeking an Onboarding Program Manager remote to join Semperis, a leader in cybersecurity innovation. In this role, you will lead the structured execution of customer onboarding programs from deal closure through deployment and adoption, ensuring a seamless experience for our clients.

What You'll Do

• Coordinate onboarding projects across multiple customer segments (Tier 0–Tier 3), ensuring milestones are delivered on time.
• Maintain structured project plans, task tracking, and status reporting to keep all stakeholders informed.
• Monitor risks, dependencies, and delays, escalating issues where necessary to ensure smooth onboarding.
• Facilitate the Sales-to-Customer Success handover process, ensuring complete knowledge transfer prior to onboarding kick-off.
• Manage onboarding documentation and ensure it is centrally stored and version controlled for easy access.
• Support Customer Success Managers (CSMs) during onboarding with coordination, scheduling, and milestone tracking.
• Identify opportunities to standardize onboarding workflows across customer tiers, enhancing efficiency and effectiveness.
• Conduct health checks and manage data collection to provide insights for Customer Success leadership.

Requirements

• 2–3 years of experience in onboarding coordination, project management, or similar roles within SaaS or enterprise software.
• Proven ability to manage multiple concurrent projects across cross-functional teams.
• Strong skills in milestone tracking, risk management, and dependency coordination.
• Exceptional organization and attention to detail.
• Excellent written and verbal communication skills.
• Experience with tools such as Salesforce, Microsoft Teams, and SharePoint.

Nice to Have

• Experience working with Customer Success, Technical Delivery, or Professional Services teams.
• Exposure to identity security, Active Directory, Entra ID, or cybersecurity environments.
• Experience supporting onboarding across multiple customer segments.

What We Offer

• Competitive salary in the range of $80,000 to $100,000 annually.
• Flexible remote work opportunities with a hybrid model for those near our office locations.
• Comprehensive health benefits and wellness programs.
• Professional development opportunities and a supportive work environment.
• A chance to work at a rapidly growing company recognized as one of America’s Fastest-Growing Cybersecurity Companies.