Member Care Advocate - Remote Position

About the Role

We're hiring a Member Care Advocate to join our dynamic team remotely. As a Member Care Advocate, you will play a crucial role in ensuring our clients receive exceptional support and guidance. This position offers you the opportunity to work in a collaborative environment while making a meaningful impact in the healthcare sector.

What You'll Do

• Provide outstanding customer service to clients through various communication channels, including chat support and phone calls.
• Assist clients with inquiries related to healthcare services, claims processing, and pharmacy benefits.
• Utilize CRM software to manage client interactions and maintain accurate records.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with team members to enhance the overall client experience and ensure satisfaction.

Requirements

• Strong communication skills, both verbal and written.
• Experience in customer service or client management roles.
• Familiarity with healthcare terminology and processes is a plus.
• Proficiency in Microsoft Office and CRM software.
• Ability to analyze data and generate insights for better service delivery.

Nice to Have

• Experience with SQL and PowerBI for data analysis.
• Knowledge of VoIP systems and chat support tools.
• Bilingual capabilities are a plus.

What We Offer

• A wide range of health insurance options including medical, dental, and vision.
• A strong salary and bonus program.
• A robust 401k with company match.
• Transitioning to an ESOP, a team member-owned company.
• A wellness program including financial incentives and fitness stipends.
• A cohesive, family-based culture.
• Charitable contributions and volunteer time.