Senior Customer Success Manager - DACH Region

About the Role

We are seeking a Senior Customer Success Manager to join our innovative team at Mural. This remote position focuses on managing a portfolio of high-value enterprise accounts in the DACH region, where you will drive customer adoption and ensure they maximize the value of our solutions.

What You'll Do

• Oversee a portfolio of approximately 20 DACH-based customers, managing the full customer lifecycle.
• Proactively drive adoption, retention, and expansion of Mural solutions.
• Build and maintain meaningful executive relationships across multiple business units.
• Monitor customer health scores and use data to identify risks and create mitigation plans.
• Advocate for customers internally by sharing success stories and feedback.
• Conduct discovery sessions to uncover business goals and success metrics.
• Collaborate with Sales counterparts on account strategy to ensure renewals and identify growth opportunities.
• Utilize tools like Gong and Gainsight to maintain operational excellence.

Requirements

• 5+ years of experience in Customer Success with complex Enterprise SaaS customers.
• Strong consultative and relationship-building skills, especially with executive stakeholders.
• Experience with collaboration tools and an understanding of design thinking or agile methodologies.
• Analytical mindset; comfortable interpreting usage data to drive action.
• Excellent communication and presentation skills.
• Fluency in English and German; additional European languages are a plus.
• Based in the Netherlands, Spain, or the UK, with a willingness to travel up to 15%.

What We Offer

• Competitive salary range of $90,000 - $120,000 per year.
• Flexible remote work environment.
• Opportunities for professional development and growth.
• Collaborative and innovative team culture.
• Equal opportunity employer with accommodations for individuals with disabilities.