Manager of Technical Delivery - Remote SaaS Solutions

About the Role

We are seeking a Manager of Technical Delivery to join our team at Clutch. In this remote position, you will lead a team of customer-facing technical professionals responsible for designing and delivering high-quality SaaS implementations. As the Manager of Technical Delivery, you will ensure that technical solutions align with customer requirements, platform capabilities, and delivery best practices, while supporting scalable, predictable service execution.

What You'll Do

• Within 3 months, you will learn the Clutch Product suite and be able to troubleshoot common issues on the platform.
• Own your team and their full portfolio of projects, helping to mitigate risks proactively and unblock Implementation Engineers.
• Ensure on-time, on-scope, and on-budget delivery of customer implementations and service projects.
• Drive consistency and quality across complex, multi-workstream SaaS implementations.
• Within 6 months, serve as an escalation point for complex technical or project challenges during implementations.
• Partner with Services leadership to forecast demand, optimize resource utilization, and support hiring and staffing strategies.
• Own capacity planning, skills alignment, and utilization reporting for your team.
• Partner with Services leadership and Enablement teams to continuously improve our technical documentation and processes.
• Within 9 months, define and track KPIs, helping to highlight the performance of your team and identify areas of growth.
• Serve as a trusted advisor to the Product team, helping to deliver timely feedback.
• Deliver clear, executive-level reporting on resource forecasting, portfolio performance, and trends.
• Oversee a consistent delivery motion with low escalation risk and an engaged team.

What You'll Bring

• 5+ years of experience in Software Delivery (SaaS Professional Services, Solution Architecture, Implementation), with 2+ years in Team Lead or Manager roles.
• Excellent executive communication and stakeholder management skills.
• Experience supporting global or multi-region delivery teams.
• 2+ years of experience integrating with web APIs.
• Experience with modern web frameworks a plus (React, Node.js, etc.).
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs, AI tooling, etc.).
• Self-starter with the ability to assess, troubleshoot, and work autonomously to solve complex problems, pull in key internal stakeholders, and drive clear business outcomes.
• Knowledge of Python, JSON, GitHub, terminal, and nice to have experience with JavaScript & TypeScript.

What We Offer

• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.

About Us

Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans.

Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.

Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our organization participates in E-Verify. Click here to learn about E-Verify.

A Note About AI At Clutch: We love AI. We use it often and encourage our team to creatively and effectively leverage AI tools in their work. If you join Clutch, we hope you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation.