Manager, Customer Success Management - Remote EMEA

About the Role

We are seeking a Manager, Customer Success Management to join Filigran’s Customer Success leadership team. This remote position will allow you to work from anywhere in Europe while contributing to our mission of revolutionizing cyber threat management. As a key player in our established Customer Success organization, you will help scale and elevate our operations across the EMEA region.

What You'll Do

• Own and manage the full customer journey for key accounts: onboarding, adoption, training, and renewal.
• Deliver training and carry out technical missions for customers across Europe.
• Build strong, proactive, and trusted relationships with strategic customers in the region.
• Identify and support upsell and cross-sell opportunities in close partnership with Sales.
• Collect and channel customer feedback to continuously improve product and service quality.
• Track success metrics and leverage data to drive customer strategy and engagement.
• Partner with the VP of Customer Success EMEA to refine and evolve the regional CS strategy, operating model, and team structure.
• Recruit, onboard, and mentor the CSM team, driving performance and professional growth.

Requirements

• 3+ years of experience in Customer Success Management or related fields.
• Proven track record in managing customer relationships and driving customer satisfaction.
• Strong analytical skills and experience with success metrics.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a remote environment.

Nice to Have

• Experience in the cybersecurity industry.
• Familiarity with AI technologies.
• Previous experience in a leadership role.

What We Offer

• Competitive pay + equity – everyone shares in our success.
• Remote-first, flexible, and balanced work environment.
• Your setup, your choice – pick the gear that works for you.
• Twice-a-year gatherings for regional and global offsites.
• Inclusive workplace culture that values diversity.