LINC Service Assistant - Remote Opportunity
About the Role
We are seeking a dedicated LINC Service Assistant to join our team remotely. As a LINC Service Assistant, you will play a vital role in delivering high-quality support to students across all academic levels. This position is crucial for addressing a wide range of inquiries related to admissions, enrollment, student records, course registration, financial aid, scholarships, tuition, exams, and graduation.
What You'll Do
- Provide proactive, empathetic, and professional support to students, staff, faculty, and visitors.
- Respond to inquiries via phone, email, live chat, and in-person, while maintaining confidentiality in accordance with regulations.
- De-escalate emotionally charged situations with tact and diplomacy.
- Review and interpret student documents to advise on appropriate next steps.
- Utilize systems such as Colleague, WebAdvisor, and OSAP administration tools.
- Assist with academic inquiries and provide guidance for academic advising.
- Perform complex data entry and processing tasks for applications, financial aid, and student records.
- Participate in recruitment and financial literacy events.
Requirements
- Minimum two-year Community College Diploma with a strong preference for an undergraduate degree.
- At least 2 years of front-line customer service experience in a dynamic environment.
- Demonstrated empathy, patience, and adaptability in communication.
- Proven ability to manage high-volume inquiries while multitasking effectively.
- Strong attention to detail and organizational skills.
- Ability to work well both independently and as part of a team.
Nice to Have
- Familiarity with student services and academic policies.
- Experience in a university setting.
- Knowledge of financial aid processes.
What We Offer
- Competitive salary in the range of CAD 45,000 - 55,000 per year.
- Remote work flexibility to support work-life balance.
- Opportunities for professional development and growth.
- A supportive and inclusive work environment.
- Access to university resources and benefits.
This role offers a unique opportunity to support students remotely while fostering inclusivity and professional growth. The competitive salary and flexible work environment make it an attractive position.
Who Will Succeed Here
Proficient in using customer service software tools like Zendesk or Freshdesk to manage student inquiries and support tickets effectively.
Self-motivated and organized, demonstrating the ability to manage multiple tasks and prioritize effectively in a remote work environment.
Possesses a strong empathy-driven mindset, enabling them to understand and address the diverse needs of students from various backgrounds.
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