IT Support Specialist - Remote Role for U.S. Clients

About the Role

We are seeking an IT Support Specialist to join our dynamic team, providing exceptional support to our U.S.-based clients. This remote IT Support Specialist position is perfect for tech-savvy individuals who thrive in a fast-paced environment. If you have a passion for networking, cloud platforms, and delivering outstanding customer service, this role is for you!

What You'll Do

• Provide technical troubleshooting for escalated issues related to network outages, server downtime, and virtualization.
• Manage the ticket queue efficiently, responding to customer inquiries and resolving issues promptly.
• Utilize cloud platforms such as Microsoft 365, Azure, and VMware to optimize client environments.
• Follow detailed Standard Operating Procedures (SOPs) while ensuring compliance and attention to detail.
• Build professional relationships with U.S. clients through effective communication.

Requirements

• Fluent in English (B2 or higher) to communicate with native speakers.
• Solid experience as an IT generalist, particularly in networking, servers, and virtualization.
• Hands-on experience with Microsoft 365, Azure, and Entra ID.
• Prior experience with a U.S.-based Managed Service Provider (MSP) is highly preferred.
• Familiarity with ticketing tools such as ServiceNow or ConnectWise is a plus.

Nice to Have

• Certifications such as CompTIA Network+, Microsoft (MCP), or Azure.
• Experience with AWS or advanced VMware configurations.

What We Offer

• Competitive salary ranging from $42,000 to $60,000 annually.
• 100% remote work flexibility.
• Full-time employment with a structured 8-hour shift.
• Opportunities for professional growth and development.
• A supportive team environment that values your contributions.