IT Support Engineer - Remote Position at Revolut

About the Role

We are seeking an IT Support Engineer remote to join our dynamic team at Revolut. This role is essential for ensuring our employees have the technology support they need to thrive in their roles. As an IT Support Engineer, you will be part of a fast-paced environment that values innovation and efficiency.

What You’ll Be Doing

• Solving IT requests on a daily basis and ensuring all tickets are closed within SLAs.
• Resolving emergency or unplanned support activities, including fixing meeting room hardware and assisting users with urgent laptop issues.
• Supporting new hires by configuring and provisioning laptops, performing initial IT setup, and troubleshooting issues.
• Managing the hardware lifecycle by retrieving equipment from exiting employees and determining whether to decommission or reuse it.
• Overseeing all Revolut-owned technology, including both office and remote hardware.
• Identifying opportunities for improvement and supporting the Tech Services team with technology or process implementation.

Requirements

• Fluency in English.
• 2+ years of experience working with IT systems, networks, and related technologies such as macOS, Chrome, Google Workspace, and ticket management via Jira or similar.
• Experience in endpoint devices management and incident management.
• Vendor management experience, particularly in outsourcing.
• Knowledge of best practices in IT administration and system security.
• Exceptional organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Good interpersonal and communication skills.

Nice to Have

• Experience with technical support for Slack.
• Experience working with Jira.

What We Offer

• Competitive salary and benefits.
• Remote work flexibility.
• Opportunities for professional growth and development.
• A diverse and inclusive work environment.
• Access to cutting-edge technology and tools.

Join us as an IT Support Engineer remote and be part of a team that is redefining the financial landscape. At Revolut, we believe in empowering our employees and providing them with the tools they need to succeed. Apply now to take the next step in your career!