IT Operations Manager - Remote Opportunity

About the Role

We are seeking an experienced IT Operations Manager to join our team in a remote capacity. As an IT Operations Manager, you will lead the continuous evolution of our network operations by integrating modern methodologies such as Site Reliability Engineering (SRE), DevOps, and DevSecOps. By embracing intelligent automation, AI-driven observability, proactive monitoring, and security-first principles, you will ensure our operational practices remain resilient, agile, and aligned with the pace of business innovation. This role offers high exposure to all levels of the organization with constant interactions with customers, peers, and direct reports.

What You'll Do

• Lead and supervise a team of elite IT professionals specializing in Electronic Data Interchange (EDI), Network Operations Center (NOC), and Application Support.
• Act as the Major Incident Commander for critical outages, coordinating resolution efforts across engineering, support, and vendor teams.
• Drive real-time communication and escalation during outages, providing timely updates to senior leadership and key stakeholders.
• Identify, evaluate, and implement AI and automation solutions that reduce manual NOC workload.
• Champion the adoption of AI assistant tools within the IT Operations team to enhance productivity.
• Partner with engineering teams to build and maintain automation pipelines that enable proactive remediation.
• Define and govern AI/automation usage policies within IT Operations.
• Track and report automation ROI metrics including ticket deflection rates and mean time to resolution (MTTR) improvements.

Requirements

• Bachelor’s degree in information technology or related field preferred.
• 5+ years of experience in IT operations or support, with 3+ years in a leadership or management role.
• Demonstrated experience implementing or operating AI/automation solutions in an IT operations environment.
• Strong understanding of EDI transaction workflows and experience supporting B2B integrations.
• Proficiency with IT observability and monitoring tools (e.g., Datadog, Solarwinds).

Nice to Have

• Experience with Boomi.
• Familiarity with AI productivity tools such as Microsoft Copilot.
• Proven experience supporting internal enterprise applications.

What We Offer

• Competitive compensation and benefits package.
• Paid relocation to Cincinnati, OH.
• Advancement opportunities with customized career paths.
• Hybrid work environment with the ability to work remotely 5 days per month.
• Reimbursement for continuous education and technical training.