HR Specialist - Global Support (Remote)

About the Role

Join Deel as an HR Specialist - Global Support (Remote) and become part of a dynamic team dedicated to transforming global HR operations. In this role, you will support various HR functions while collaborating with regional teams to ensure seamless service delivery across multiple time zones.

What You'll Do

• Provide operational HR support for requests across multiple regions and time zones.
• Manage and execute global HR operational tasks across the employee life cycle, ensuring accuracy and compliance with internal procedures.
• Respond to and manage inquiries through the HR hotline and written communication channels, addressing EOR and client HR-related questions.
• Manage and process operational requests while ensuring timely delivery within established SLAs.
• Serve as temporary operational backup for country HR operations when coverage gaps occur.
• Collaborate with country owners and team leads to ensure continuity of HR service delivery.
• Participate in cross-functional initiatives and operational improvements as required.
• Perform other ad hoc duties as required by the HR Experience department to support operational needs.

Requirements

• Minimum of 2+ years of experience in HR operations, HR shared services, or a similar HR support role.
• Fluent in English and a local language.
• Ability to work flexible shifts, including evenings, weekends, and holidays, as part of a 24/7 global support model.
• Demonstrated experience working in high-volume HR operational environments.
• Experience working in a global HR environment supporting multiple regions or countries.
• Proven ability to manage time-sensitive HR requests and operational tasks while maintaining accuracy and quality.
• Excellent written and verbal communication skills.
• Strong organizational and prioritization skills, with the ability to manage multiple tasks and meet SLAs in a fast-paced environment.
• Experience handling HR helpdesk, HR hotline, or ticket-based support systems is highly desirable.
• Experience with HR systems, case management tools, or HRIS platforms.

Nice to Have

• Experience in a remote work environment.
• Familiarity with AI-powered HR tools.
• Knowledge of compliance and regulatory requirements in HR.

What We Offer

• Competitive salary and stock grant opportunities.
• Flexible remote work options, including optional WeWork access.
• Inclusive and diverse workplace culture.
• Comprehensive benefits package tailored to your location.
• Continuous learning and development opportunities.
• Supportive team environment with a focus on innovation.