HR Manager - Remote Position at HelpGrid

About the Role

HelpGrid is seeking an HR Manager to take full ownership of people operations, organizational effectiveness, and workforce strategy across the company. This is not a traditional HR role focused only on administration or support. In this HR Manager remote role, you will act as the operational driver of the people function, ensuring that HR systems, processes, and initiatives are structured, measurable, and directly tied to business performance.

What You'll Do

• Own and continuously improve core HR processes including onboarding, performance management, team member relations, and offboarding.
• Ensure HR operations are structured, scalable, and consistently executed across a distributed workforce.
• Identify gaps, inefficiencies, or inconsistencies and drive improvements with clear, measurable outcomes.
• Maintain high standards of compliance across global teams, contractor agreements, and internal policies.
• Build or redesign HR systems, frameworks, and workflows from the ground up (e.g., performance management, onboarding, org structure).
• Own HRIS strategy, including implementation, optimization, and ongoing effectiveness.
• Introduce automation and tools to reduce manual work and improve accuracy and visibility.
• Use data to diagnose problems, define success metrics, and drive decisions.

Requirements

• Proven experience as an HR Manager or Senior HR Business Partner, ideally within a SaaS company or high-volume operations environment.
• Strong understanding of global HR practices, with the ability to adapt across different cultural and legal contexts.
• Demonstrated ability to balance strategic initiatives with hands-on execution.
• Proficiency in HRIS systems, workforce analytics, and reporting tools.
• Excellent cross-cultural communication and collaboration skills, particularly with globally distributed teams.

Nice to Have

• Experience owning or leading culture and engagement initiatives end-to-end.
• Experience in distributed or global teams.
• Background in both strategic HR and hands-on operational execution.

What We Offer

• Competitive salary and benefits package.
• Flexible remote work arrangements.
• Opportunities for professional growth and development.
• A culture that values performance and people equally.
• Work with a dynamic team that is passionate about innovation.

What Success Looks Like

Success in this HR Manager remote role will be demonstrated by:

• Clearly defined and consistently executed HR processes across the organization.
• Performance management systems that drive accountability and measurable improvement.
• Strong, clearly defined culture that is measurable and aligned with business goals.