About the Role

We are seeking a passionate and experienced General Manager - Hotel Operations (Remote) to join our team at Kimpton Hotels & Restaurants. As a General Manager, you will play a crucial role in maximizing the financial performance of our hotel while ensuring the highest quality of guest service. This position allows you to work remotely while leading a dynamic team dedicated to creating heartfelt connections and exceptional experiences for our guests.

What You'll Do

  • Develop, implement, and monitor comprehensive sales and marketing strategies to achieve maximum occupancy and average rates for the hotel.
  • Collaborate with the ownership group to strategize and implement projects that drive business growth.
  • Coordinate guest satisfaction initiatives and resolve guest issues effectively.
  • Maintain strong relationships with the restaurant and spa to promote overall property success.
  • Protect and enhance the value of hotel assets through maintenance, security, and housekeeping programs.
  • Ensure timely and accurate completion of financial statements and reports.
  • Oversee weekly forecasting and planning of staffing and cost expenditures.
  • Supervise and develop the performance of all operating departments, including Reservations, Front Office, Guest Services, and more.

Requirements

  • 2 to 4 years of upper-level management experience in the hospitality industry.
  • Bachelor's degree preferred.
  • Strong leadership skills with the ability to encourage and manage a team by example.
  • High level of creativity, enthusiasm, and flexibility.
  • Excellent computer skills, including proficiency in Word and Excel.
  • Outstanding interpersonal skills for effective communication with internal and external stakeholders.
  • Ability to convert vision into specific actions that benefit the property.

What We Offer

  • Competitive salary ranging from $215,000 to $250,000 per year.
  • Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401k.
  • Opportunities for professional growth and development.
  • A supportive and inclusive work environment that values diversity.
  • The chance to make a meaningful impact on the lives of coworkers and guests.

Join us as a General Manager - Hotel Operations (Remote) and lead a team that is committed to creating memorable experiences for our guests. Apply now to be part of our vibrant culture and make a difference in the hospitality industry!

Why This Job8.5 of 10

This General Manager position at Kimpton Hotels offers a unique opportunity to lead a passionate team in a remote setting, with a competitive salary and comprehensive benefits.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

Proven expertise in hospitality management with a strong grasp of revenue management systems like Oracle OPERA and financial analytics tools to optimize hotel performance.

Ability to foster a remote team environment through exceptional digital communication and leadership skills, ensuring team cohesion and motivation despite geographical distances.

Strategic mindset focused on data-driven sales strategies and guest service enhancements, with a track record of implementing initiatives that significantly improve guest satisfaction scores.

Learning Resources

Leadership Skills for Managerscourse

Career Path

General Manager - Hotel Operations (Remote)(Now)Regional Director of Operations(2-4 years)Vice President of Hospitality Operations(5-7 years)

Market Overview

Market Size 2024
$15B
Annual Growth
8.5%
AI Adoption in Hospitality Tech
45%
Investment in Hospitality Tech
+25%
Labour Demand for Leadership Roles
+30%
Avg Salary for GM in Hospitality Tech
$120K

Skills & Requirements

Required
LeadershipHospitality ManagementSales Strategy
Growing in Demand
Data-Driven Decision MakingDigital Transformation LeadershipCustomer Experience Management
Declining
Traditional Sales TechniquesManual Operations Management

Domain Trends

Rise of AI in Guest Services
45% of hospitality companies are integrating AI technologies to enhance guest experience and operational efficiency.
Shift Towards Remote Management
Over 60% of hotel operations are adopting remote management tools, increasing the demand for remote leadership roles.
Increased Focus on Sustainability
Sustainability initiatives are driving a 40% increase in investments in eco-friendly technology solutions within the hospitality sector.

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