Exchange Operations Specialist - Remote

About the Role

We are looking for an Exchange Operations Specialist to join our dynamic team at Crypto.com. This remote position offers an exciting opportunity to be part of the North American Derivatives Exchange (NADEX), a fully regulated Chicago-based derivatives exchange. As an Exchange Operations Specialist, you will play a crucial role in safeguarding the operation and administration of the Exchange and Clearing Organization while innovating and automating processes and procedures.

What You'll Do

• Provide expert-level remote management, administration, and support for the Production and Demo trading exchange.
• Update underlying symbols, create and schedule contracts, perform end-of-day processing, and settle expired contracts.
• Assist with problem resolution and contribute to the ongoing refinement and enhancement of services.
• Investigate, implement, and operate third-party tools to enhance, automate, and streamline service delivery.
• Support quality assurance testing to ensure service reliability and accuracy.
• Handle a wide variety of issues, both within and beyond the defined job description.

Requirements

• Ability to perform effectively in a mission-critical operational team environment.
• Proven track record of collaborating with internal departments to deliver exceptional customer service.
• Experience or familiarity with Linux servers is preferred.
• Willingness to provide periodic weekends and off-hours coverage.
• Knowledge or experience in cryptocurrency, prediction markets, and options/futures trading markets.
• Strong understanding of sports trading operations, including market types and settlement rules.
• Excellent technical troubleshooting, problem-solving, and communication skills.
• Ability to work rotational night shifts with weekend coverage.

Nice to Have

• 1–3 years of experience with Python scripting and API management.
• Expertise with cron jobs and scheduled task management in production environments.
• Experience pulling, processing, and structuring large datasets from APIs, webhooks, and real-time data feeds.
• Track record of improving tools and building internal products that scale with team needs.

What We Offer

• Competitive salary ranging from $70,000 to $90,000 per year.
• Attractive annual leave entitlement including birthday and work anniversary.
• 401(k) plan with employer match.
• Company-sponsored group health, dental, vision, and life/disability insurance.
• Flexible work hours and hybrid or remote setup.
• Opportunities for personal and professional growth through our internal mobility program.