Customer Support Specialist (Russian Speaker) - Remote

About the Role

We are hiring a Customer Support Specialist (Russian Speaker) remote to join our dynamic team at BitMEX. As a leading exchange for crypto derivatives, BitMEX offers a professional-grade trading platform that has revolutionized the market since its inception in 2014. In this role, you will assist our users primarily during the European time zone, ensuring they receive the highest quality of support.

What You'll Do

• Respond to customer queries in a timely manner with utmost professionalism and adherence to company policies.
• Monitor the BitMEX Trollbox, Telegram, and other channels to ensure customer satisfaction.
• Perform document checks as per standard procedures and escalate inquiries when necessary.
• Collaborate with various internal partners across different regions, including Asia, Europe, and America.
• Assist in updating FAQ/Solutions documentation to enhance customer experience.
• Continuously identify and evaluate customer needs to improve service quality.
• Provide basic technical support and resolve customer inquiries effectively.
• Engage with the community to monitor emerging issues and feedback.

Requirements

• Proficient in English and Russian.
• Must have trading experience and the ability to compute simple calculations on financial products.
• Experience resolving customer inquiries and providing basic technical support.
• Knowledge of cryptocurrency, blockchain, or trading is a plus.
• Excellent communication skills and attention to detail.
• Ability to work under pressure and maintain a cooperative team spirit.
• Strong troubleshooting skills and a passion for helping customers.
• Technical background or understanding of the BitMEX API is a nice to have.

Nice to Have

• Strong mathematical skills.
• Available for immediate hire preferred.

What We Offer

• Flexible remote work arrangements to balance work and personal life.
• Paid holidays and leave for important events.
• Team building and offsite events to foster team spirit.
• Beyond Border Remote Working policy for working away from your home country.
• Option to choose payment in fiat or cryptocurrency for financial flexibility.

This Customer Support Specialist (Russian Speaker) remote position is ideal for someone who enjoys being the face of the company and helping people while establishing strong customer relationships. If you thrive in a fast-paced, collaborative environment and are passionate about the cryptocurrency space, apply now!