Learning and Development Advisor - Remote Opportunity

About the Role

We are seeking a Learning and Development Advisor to join our team remotely. As a Learning and Development Advisor, you will play a crucial role in designing and delivering innovative learning solutions across our omni-channel Customer Care environment. This position is essential for ensuring compliance with regulatory standards such as GDPR and PCI DSS while fostering a culture of continuous learning and improvement.

What You'll Do

• Design and develop Customer Care training programs and materials tailored for both new and existing staff.
• Conduct engaging training sessions, including interactive workshops and role-playing scenarios, both in-person and virtually.
• Integrate microlearning and video-based content to enhance skill reinforcement.
• Collaborate with stakeholders to align training initiatives with business objectives.
• Implement and manage a Learning Management System (LMS) for tracking and reporting training effectiveness.
• Assess trainee progress and provide constructive feedback to ensure continuous improvement.
• Monitor customer service metrics to identify training needs and evaluate the effectiveness of training programs.
• Develop scalable training frameworks for global partners, ensuring consistency in service quality.

Requirements

• Proven experience in a Learning and Development role, preferably in a customer service environment.
• Strong knowledge of instructional design principles and adult learning theory.
• Familiarity with e-learning authoring tools such as Articulate and Captivate.
• Excellent communication skills and the ability to work effectively across different cultures and time zones.
• Project management skills for coordinating multi-location training rollouts.
• Ability to analyze training impact using data and KPIs.
• Experience in training outsourced teams and maintaining service quality standards.
• Adaptability to different working styles and business practices.

Nice to Have

• Experience in the retail or e-commerce industry.
• Knowledge of customer care software and tools.
• Certification in instructional design or training.

What We Offer

• Competitive salary ranging from £60,000 to £75,000 per year.
• Remote work flexibility with opportunities for personal development.
• Staff discounts on JD Group and other brands.
• Supportive work environment that values innovation and continuous improvement.
• Access to training resources and tools to enhance your skills.
• Collaborative culture that encourages best practice sharing.
• Opportunities for career advancement within the organization.