Customer Success Representative - Remote Position

About the Role

We are seeking a dedicated Customer Success Representative to join our team at SWARCO. This role offers the opportunity to work remotely while providing exceptional support to our national and international clients. As a Customer Success Representative, you will play a crucial role in ensuring customer satisfaction and finding the best solutions for our clients. You will be part of a friendly and supportive team that values your contributions and promotes a positive work environment.

What You'll Do

• Independently manage and advise our national and international customers.
• Handle inquiries and order processing with a high level of responsibility.
• Address complaints while adhering to the highest service and quality standards.
• Continuously follow up on offers and proactively communicate with customers.
• Create tailored offers based on customer needs.
• Coordinate production orders in collaboration with internal and external interfaces.
• Actively support logistics and dispatch (material management, shipping, customs, export, documentation).

Requirements

• Completed commercial training or equivalent experience.
• Professional experience in a similar position within an industrial environment.
• Good technical understanding and proficiency in MS Office applications.
• Experience with SAP is a plus.
• Strong customer and service orientation complemented by excellent communication skills.
• Fluent in German and English, with additional European language skills (ideally French) preferred.
• Ability to work independently and in a structured manner.

Nice to Have

• Experience in the mobility solutions industry.
• Familiarity with customer relationship management (CRM) systems.
• Interest in sustainability and corporate social responsibility initiatives.

What We Offer

• A permanent full-time position (37.5 hours/week).
• A supportive and friendly team environment.
• Flat hierarchies and short decision-making paths.
• Free beverages and fruit in the office.
• Employee health initiatives, including EGYM Wellpass and bike leasing.
• A comprehensive onboarding process to familiarize you with your specific tasks.
• Various employee events to foster community.
• Commitment to sustainability and corporate social responsibility.