Customer Success Manager - Remote EMEA

About the Role

We are seeking a Customer Success Manager to join our team remotely in the EMEA region. As a Customer Success Manager, you will play a pivotal role in ensuring our customers achieve their desired outcomes while using DoiT's cloud solutions. You will be part of a global Customer and Product Success team, working closely with clients to help them leverage our technology for business growth and innovation.

What You'll Do

• Own a portfolio of customer accounts throughout the entire customer lifecycle, including onboarding, adoption, value realization, renewal, and expansion.
• Deliver comprehensive training and education on the DoiT console to empower customers.
• Build and maintain strong relationships with key stakeholders such as CFOs, FinOps leads, engineers, and cloud architects.
• Identify potential risks by analyzing health scores, product usage, and customer sentiment, and collaborate with Account Managers to create effective mitigation plans.
• Evaluate and analyze customer needs, sharing insights with the DoiT organization to enhance service delivery.
• Act as the voice of the customer, advocating for their needs and escalating issues to the appropriate teams.
• Maintain a thorough understanding of DoiT’s products and services to provide informed advice to customers.

Requirements

• Minimum of 2 years of experience in Customer Success within a B2B SaaS environment.
• 1-2 years of experience with public cloud platforms such as GCP, AWS, or Azure.
• Proven ability to drive success plans and achieve customer targets.
• Exceptional communication skills and the ability to foster positive relationships with customers and team members.
• Demonstrated aptitude for quickly learning new technologies and understanding their application in driving customer success.
• Strong problem-solving skills with a proactive approach to addressing customer issues.
• Highly organized and accountable, with a positive and motivated attitude.
• Fluency in English is required; additional languages are a plus.

Nice to Have

• Experience in finance or data analytics.
• Certifications in cloud platforms (AWS, Azure, GCP) and/or FinOps.

What We Offer

• Unlimited vacation policy to promote work-life balance.
• Flexible working options to suit your lifestyle.
• Comprehensive health insurance coverage.
• Parental leave to support family needs.
• Employee stock option plan for long-term investment in the company.
• Home office allowance to set up your workspace.
• Professional development stipend for continuous learning.
• Peer recognition program to celebrate team achievements.

At DoiT, we believe in the power of diversity and inclusion. We are committed to creating an equitable workplace where every individual feels valued and can contribute to our collective success. If you are a motivated individual looking to make a difference in the cloud technology space, we encourage you to apply for this exciting opportunity as a Customer Success Manager!