Customer Success Engineer - Remote EMEA

About the Role

We are looking for a Customer Success Engineer (CSE) to join our dynamic team at GitLab. This remote role in the EMEA region offers the opportunity to work with a leading DevSecOps platform that empowers organizations to enhance developer productivity and streamline operational efficiency. As a Customer Success Engineer, you will play a pivotal role in ensuring our customers realize the full potential of GitLab’s capabilities.

What You'll Do

• Engage with customers through Zoom calls and emails, acting as a technical consultant during the post-sales process.
• Provide technical, architectural, and best practice guidance tailored to customer needs.
• Drive measurable value and product adoption, ensuring customer satisfaction and renewal.
• Collaborate with Account Executives and Renewals Managers to align on customer business objectives.
• Develop and conduct customer workshops and demos to showcase GitLab’s solutions.
• Maintain expertise in GitLab technologies through continuous learning and certification.
• Contribute to documentation, YouTube content, and other enablement programs.
• Continuously improve your professional skills and share knowledge with the team.

Requirements

• Experience with GitLab use cases, including SCM, CI, CD, and DevSecOps.
• Proficiency in DevSecOps tools or related technical tooling.
• Strong technical background in development or systems engineering.
• Exceptional communication skills, both verbal and written, with the ability to convey complex concepts clearly.
• Proven ability to act as a trusted advisor to customers and business leaders.
• Excellent time management skills and the ability to collaborate with various teams.
• Fluency in German is required.

Nice to Have

• Experience with Agile methodologies.
• Familiarity with AI and automation tools.
• Knowledge of Git and SecOps practices.

What We Offer

• Flexible Paid Time Off to support your work-life balance.
• Comprehensive benefits for health, finances, and well-being.
• Equity compensation to share in our success.
• Opportunities for professional development and training.
• A supportive team culture with resource groups for team members.