Co-Lead for Travel Center - Remote Opportunity

About the Role

We are looking for a Co-Lead for our Travel Center to join our dynamic team. This is a unique opportunity to enhance your leadership skills and broaden your horizons in a remote setting. As a Co-Lead, you will oversee the Travel Center operations, ensuring exceptional customer service and sales across all channels.

What You'll Do

• Lead the Travel Center Visp in collaboration with your team, focusing on customer consultation, sales, and support.
• Be responsible for achieving financial, productivity, and quality targets, including revenue, costs, and customer satisfaction.
• Continuously align the organization of the Travel Center with customer needs and manage personnel deployment effectively.
• Drive your team with strategic decisions and foster their development to achieve significant outcomes.
• Utilize your social skills to enhance customer interactions and team dynamics, ensuring a successful and sustainable operation.

Requirements

• Proven leadership experience in a customer service environment.
• Strong communication skills in the local language (C2) and proficiency in a second national language and English (B1).
• A completed vocational training of at least 3 years and several years of experience as a customer advisor in public transport.
• A willingness to pursue further education in leadership, sales, or business administration.
• Adaptability and a passion for the digital world.

Nice to Have

• Experience in the travel or transportation industry.
• Previous training in customer service or sales.
• Familiarity with digital tools and platforms.

What We Offer

• Competitive salary and benefits package.
• Remote work flexibility.
• Opportunities for professional development and training.
• A supportive and collaborative team environment.
• Work-life balance initiatives.