Customer Service Team Leader - Remote Position

About the Role

We are seeking a Customer Service Team Leader to join our dynamic team at Avedo. This is a fully remote position where you will lead a team dedicated to providing exceptional customer support. As a Customer Service Team Leader, you will play a crucial role in fostering a positive work environment and ensuring high levels of customer satisfaction.

What You'll Do

• Lead and manage a team of customer service representatives to meet qualitative and quantitative project goals.
• Conduct regular team meetings to discuss performance, provide feedback, and promote professional development.
• Monitor team performance and implement quality assurance measures to enhance service delivery.
• Actively participate in optimizing project processes to improve productivity and profitability.
• Provide coaching and support to team members, fostering a culture of continuous improvement.
• Utilize your fluency in German and English to communicate effectively with team members and customers.
• Ensure a structured and performance-oriented work style among team members.
• Engage in employee discussions to address professional growth and performance-related topics.

Requirements

• Fluent in German and English, both spoken and written.
• Proficient in MS Office applications.
• Strong judgment and assertiveness in decision-making.
• Ability to work independently with high self-motivation and commitment.
• Experience in customer service or team leadership roles.
• Structured and performance-oriented work style.
• Excellent communication and interpersonal skills.

Nice to Have

• Experience in a remote work environment.
• Knowledge of customer service best practices.
• Familiarity with project management tools.

What We Offer

• Flexible remote work environment.
• Quick and uncomplicated onboarding process.
• Dynamic and innovative work culture with flat hierarchies.
• Opportunities for professional development and training.
• Competitive salary and benefits package.
• Supportive team atmosphere focused on collaboration.
• Work-from-home allowance in a BYOD model.