Shared Services Specialist - Remote Position

About the Role

We are seeking a dedicated Shared Services Specialist - Remote to join our team at EMS Management & Consultants. In this role, you will play a crucial part in administering various client membership programs while ensuring high-quality service delivery. As a Shared Services Specialist - Remote, you will be part of a company that has over 25 years of experience in providing innovative financial solutions for emergency medical services.

What You'll Do

• Facilitate all aspects of each client membership program, ensuring seamless operations.
• Serve as a subject matter expert for company training and address inquiries regarding client membership programs.
• Conduct quality audits of both internal and third-party vendor teams to ensure compliance and efficiency.
• Perform root cause analysis of payment exceptions and missing payments to enhance overall service quality.
• Establish methods for payment extraction through automation, improving operational efficiency.
• Engage in extensive payment reconciliations to ensure accuracy and accountability.
• Create payment and month-end reports to provide insights into financial performance.
• Analyze current Shared Services processes to identify defects and develop process improvements.
• Create new and update existing Standard Operating Procedures (SOPs) and Job Aids as needed.
• Consistently support and demonstrate the company mission and values in all interactions.

Requirements

• High School Diploma is required.
• Intermediate to expert Excel skills, including file manipulation and creation.
• Strong, effective, and professional written and verbal communication skills.
• Ability to collaborate effectively with multi-departmental and diverse teams to achieve results.
• Highly organized with the ability to be proactive, manage time, and prioritize work with minimal supervision.
• Willingness and ability to adapt to changes in the work environment, procedures, priorities, schedule, and job duties.

Nice to Have

• Experience in revenue cycle management or healthcare services.
• Familiarity with payment processing systems and financial reporting.
• Knowledge of process improvement methodologies.

What We Offer

• Eligible for a discretionary bonus plan.
• Comprehensive benefits package including a retirement plan.
• Health coverage to support your well-being.
• Paid time off to ensure work-life balance.
• Opportunities for career development and growth within the company.