Customer Service Representative - Medical Store (Remote)

About the Role

We are seeking a dedicated Customer Service Representative - Medical Store (Remote) to join our team at Norco. In this role, you will be responsible for providing exceptional service to our walk-in and phone-in customers, ensuring they receive the best possible experience. Your contributions will be vital in helping us maintain our reputation for outstanding customer service.

What You'll Do

• Greet customers in a professional and enthusiastic manner, ensuring a welcoming atmosphere.
• Answer telephone calls promptly and efficiently, addressing customer inquiries and concerns.
• Demonstrate in-depth knowledge of medical products, including placement, availability, pricing, and usage.
• Assess customer needs for products or services and provide tailored recommendations.
• Educate patients and clients on medical products and services, ensuring they understand their options.
• Fit and sell medical products and services to customers, processing orders accurately.
• Maintain a clean, organized, and presentable showroom, ensuring stock levels are adequate.
• Perform other tasks as assigned to support the team and enhance customer satisfaction.

Requirements

• High school graduate or equivalent.
• Excellent customer service skills with a focus on communication, especially over the telephone.
• Ability to work with a diverse clientele and adapt to varying customer needs.
• Physical capability to occasionally lift and carry objects weighing up to 100 lbs.
• Ability to sit, stand, and walk for extended periods of time.
• Proficient in data entry and capable of learning software applications relevant to the position.

Nice to Have

• Previous experience in a customer service role, preferably in a medical or retail environment.
• Familiarity with medical terminology and products.
• Strong problem-solving skills and the ability to work independently.

What We Offer

• Competitive hourly wage of $22-$24, depending on experience.
• Employee Stock Ownership Plan (ESOP) providing a stake in the company.
• Comprehensive health, vision, and dental insurance coverage.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) for medical and dependent care.
• Life insurance provided at no cost to employees.
• Supplemental accident, disease, and life insurance options available.
• Tuition reimbursement for ongoing education and training.
• 401(k) plan with employer matching contributions.
• Employee discounts on products sold by Norco.