Customer Service and Office Management Specialist - Remote

About the Role

We are seeking a dedicated Customer Service and Office Management Specialist to join our team at AVUS GmbH. This role is primarily remote, allowing you to work from the comfort of your home while providing essential support to our clients and colleagues. As a Customer Service and Office Management Specialist, you'll engage with clients, assist with administrative tasks, and contribute to a positive work environment.

What You'll Do

• Provide exceptional customer service via phone and email, ensuring all inquiries are handled promptly and professionally.
• Assist clients, including lawyers, therapists, and authorities, with information and organizational support during and after assessment appointments.
• Perform general administrative tasks, including maintaining client records and managing correspondence.
• Handle billing responsibilities and ensure accurate invoice processing.
• Collaborate with a dynamic, interdisciplinary team to enhance service delivery and client satisfaction.

Requirements

• Completed vocational training as an office management specialist or a comparable qualification.
• Strong organizational skills and the ability to work independently.
• Excellent German language skills, both written and spoken.
• Customer-oriented mindset with a passion for helping others.
• Proficiency in Microsoft Office and data processing programs.

Nice to Have

• Experience in the medical field (e.g., MTA, PTA, nursing) is a plus.
• Interest in psychological and medical contexts.
• Willingness to participate in ongoing training and development.

What We Offer

• A supportive and collegial work environment with flat hierarchies.
• 30 vacation days to ensure a healthy work-life balance.
• Opportunities for personal and professional development through training and internal events.
• Comprehensive social benefits and perks.
• Insight into interesting psychological and medical backgrounds.