Customer Insights Specialist - Remote

About the Role

We are seeking a Customer Insights Specialist - Remote to join our dynamic team at Metrc. As a leading provider of web-based software solutions for the cannabis industry, we prioritize compliance and operational efficiency. In this role, you will capture and analyze the voice of the customer across various data sources, providing actionable insights that inform critical business decisions.

What You'll Do

• Analyze customer feedback and operational data to identify trends and actionable insights.
• Build dashboards and visualizations for insights accessibility using data visualization tools.
• Support executive analysis requests with clarity and precision.
• Collaborate across functions to package findings and deliver timely reporting on customer sentiment.
• Own the administration of customer experience (CX) feedback platforms.
• Define success measures for CX initiatives and operate in a fast-paced environment.
• Utilize data visualization tools like Tableau to enhance data analysis.
• Engage with various data sources and structures to drive insights.

Requirements

• Strong analytical and critical thinking skills.
• Proficiency in Excel and data analysis tools.
• Experience with data visualization platforms such as Tableau.
• Familiarity with CX platforms like Medallia and Qualtrics.
• Experience in building dashboards for product usage analysis.
• Curiosity to explore new data sources and comfort collaborating across functions.
• Strong communication skills for presenting senior-level findings.
• Experience with CRM/support systems like Salesforce.

Nice to Have

• Experience in the cannabis industry.
• Knowledge of advanced statistical analysis techniques.
• Familiarity with machine learning concepts.

What We Offer

• Opportunity to work in a fast-growing technology company.
• Remote work flexibility to enhance work-life balance.
• Engagement in impactful customer experience initiatives.
• Collaboration with cross-functional teams to drive innovation.
• Access to advanced software and technology to support your work.