Salesforce Functional Consultant - HR Service Link (Remote)

About the Role

We are seeking a Salesforce Functional Consultant - HR Service Link remote to join our dynamic team at PCG International. This role is pivotal in supporting a major HR transformation initiative within a large public healthcare system. You will help design and implement enhancements to HR ServiceLink built on Salesforce Service Cloud, improving how employees access HR services and support.

What You'll Do

• Partner with HR leadership and consulting teams to analyze, redesign, and optimize HR service workflows.
• Translate HR operational requirements into Salesforce Service Cloud functionality.
• Define and implement HR case types, subtypes, routing rules, and service workflows.
• Facilitate current-state and future-state process design workshops.
• Collaborate with Salesforce administrators to ensure configuration aligns with functional requirements.
• Support the design and documentation of Standard Operating Procedures (SOPs).
• Ensure HR ServiceLink enhancements support case management, service routing, and employee support workflows.
• Contribute to HR process automation initiatives.
• Ensure solutions are scalable, compliant, and aligned with enterprise delivery standards.

Requirements

• 5+ years of Salesforce Service Cloud consulting or functional experience.
• Hands-on experience implementing or supporting Salesforce case management solutions.
• Strong experience with process mapping and workflow design.
• Experience with stakeholder facilitation and requirements gathering.
• Ability to translate business requirements into clear Salesforce functional specifications.
• Experience working within consulting-led delivery or enterprise transformation environments.

Nice to Have

• Experience supporting HR service delivery platforms or HR shared services.
• Background working with public sector or healthcare organizations.
• Experience creating SOPs or operational documentation tied to system workflows.
• Familiarity with HR technology ecosystems and HR service management tools.

What We Offer

• Competitive salary range of $90,000 - $120,000 per year.
• Flexible remote work environment.
• Opportunities for professional development and training.
• Collaborative and innovative team culture.
• Engagement in impactful projects that enhance community services.