Customer Experience Associate - Remote (Italian Speaking)

About the Role

We are seeking a dedicated Customer Experience Associate - Remote to join our team. In this role, you will be responsible for delivering exceptional service to our customers while creating a luxury experience. As a Customer Experience Associate, you will remove obstacles, provide support, and be empowered to “do the right thing.” This is an ideal position for a polished individual with a passion for service, design, and home furnishings.

What You'll Do

• Live our vision, values, and beliefs every day.
• Represent the RH brand through polished communication, personal appearance, and professionalism.
• Engage with customers to identify their needs and partner them with the best associates to deliver unparalleled service and exceed expectations.
• Collaborate with cross-functional partners and leaders to ensure customer needs are not only met but exceeded.
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems.
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
• Qualify and educate potential design customers on services offered by RH Interior Design.

Requirements

• 1+ years of experience in Customer Service, high-end furniture, and luxury retail preferred.
• Poise and confidence to interact with high-end customers while maintaining confidentiality.
• People and relationship-driven, with a drive to deliver first-class service and exceed customer expectations.
• Ability to recognize and respond to multiple priorities.
• Exceptional analytical, problem-solving, and decision-making skills.
• Strategic, highly organized, and results-oriented.
• Excellent verbal and written communication skills.
• Commitment to quality with exceptional attention to detail.
• Proficiency with Mac Operating System, iOS devices, Microsoft Office, Salesforce, and Google Applications.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Nice to Have

• Experience in a remote working environment.
• Familiarity with luxury home furnishings.
• Knowledge of customer relationship management (CRM) systems.

What We Offer

• Competitive salary and benefits package.
• Remote work flexibility.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• Employee discounts on products.