Customer Experience Agent - On Holiday Support (Remote)

About the Role

We are seeking a passionate Customer Experience Agent - On Holiday Support to join our dynamic team at loveholidays. As a Customer Experience Agent - On Holiday Support remote, you will play a crucial role in ensuring our customers have the best holiday experience possible. You will be at the forefront of our mission to provide unmatched support and assistance to travelers during their holidays.

What You'll Do

• Act as the frontline support for customers while they are on holiday, resolving any complaints efficiently and effectively.
• Take ownership of customer issues and ensure they feel supported throughout their journey.
• Utilize excellent communication skills to engage with customers via calls, chats, and emails.
• Work collaboratively with suppliers to achieve quick resolutions for customer inquiries.
• Maintain an up-to-date knowledge of the travel industry to provide informed support.

Requirements

• Excellent written and verbal communication skills.
• Experience working with difficult and demanding customers.
• Strong organizational skills and attention to detail.
• Highly empathetic and sensitive to customer needs.
• Ability to think outside the box and handle objections effectively.

Nice to Have

• Previous experience in customer support or a similar role.
• Familiarity with the travel industry.
• Proven track record of resolving customer issues successfully.

What We Offer

• Competitive salary with an estimated range of £40,000 - £50,000 per annum.
• Company pension contributions at 5%.
• Individualized training budget for personal development.
• Discounted holidays for you, your family, and friends.
• 25 days of holidays per annum, increasing with service.
• Enhanced maternity/paternity leave.
• Cycle to work scheme and eye care vouchers.