Concept Owner for HR Services - Remote Opportunity

About the Role

Outokumpu is a global leader in sustainable stainless steel, and we’re looking for a motivated Concept Owner for HR Services to join our team remotely. In this role, you will take end-to-end ownership of a portfolio of IT services and applications, helping to define the service strategy and roadmap. You will act as the primary interface between IT and business stakeholders, ensuring that services are aligned with enterprise architecture, secure, resilient, and scalable. This Concept Owner for HR Services remote position offers a unique opportunity to drive continuous improvement, process harmonization, and innovation that supports our business transformation.

What You'll Do

• Execute the strategy and lifecycle roadmap for your services and applications in alignment with IT strategy.
• Serve as the main point of contact for business stakeholders on IT topics in your area; manage and report on service performance and user satisfaction.
• Ensure service availability, security, compliance, and performance; monitor KPIs/SLAs and lead incident/problem management.
• Drive standardization, automation, and continuous improvement; promote process harmonization and solution/application consolidation with IT and the business.
• Prepare budgets and forecasts; ensure cost efficiency and adherence to policies.
• Coordinate development and project activities with IT and business teams; act as project manager for small initiatives.
• Support cybersecurity improvements and IT system lifecycle management in collaboration with domain experts.
• Collaborate closely with IT Service Managers, IT Process Owners, Service Desk, Automation L2/Special Systems teams, and delivery partners.

Requirements

• Academic degree or equivalent professional experience.
• 5+ years in strategic IT Service Management and enterprise architecture or closely related roles.
• Experience with project management methodologies.
• Fluency in English; other languages are a plus.
• Strong analytical approach with a track record of proactive, metrics-driven continuous improvement.
• Excellent communication and stakeholder management skills; ability to build trust and influence across IT and business.
• Background in HR is seen as a plus.
• Understanding of industrial/manufacturing processes; experience in metals/steel is a plus or willingness to quickly learn Outokumpu’s processes.

Nice to Have

• Experience with IT service management tools.
• Knowledge of cybersecurity best practices.
• Familiarity with agile methodologies.

What We Offer

• A high-impact role shaping critical IT services that enable a global industrial leader’s digital transformation.
• A collaborative, international environment with strong business and IT partnerships.
• Opportunities for professional growth and the ability to influence standards and best practices.
• Flexible hybrid work in Helsinki and occasional travel to stakeholders/sites.