Collections Strategy Director - Remote Opportunity

About the Role

We are seeking a Collections Strategy Director to join our team at LendingClub, a leading digital marketplace bank in the U.S. This remote Collections Strategy Director position will allow you to lead and evolve our collections strategy across purchase finance and home improvement lending. You will drive strong portfolio performance while supporting our members on their financial journey.

What You'll Do

• Own collections strategy across the full lifecycle, from early-stage delinquency through recovery.
• Monitor portfolio trends, identify risks, and turn insights into strategies that improve loss, recovery, and member outcomes.
• Design and implement digital-first collections strategies that support members and improve resolution outcomes.
• Lead testing and experimentation to continuously improve collections performance.
• Collaborate with Credit Risk, Product, Operations, Marketing, Finance, and Technology teams to align on strategy.
• Enhance hardship and relief programs to better support members.
• Define reporting, analytics, and performance management frameworks.
• Partner with offshore teams to scale execution and maintain quality.

Requirements

• 10+ years of experience in analytics, credit risk, or collections strategy within financial services or fintech.
• Strong experience in consumer lending, ideally in purchase finance, point-of-sale lending, or home improvement loans.
• Proven track record of building data-driven collections strategies that improve performance and customer experience.
• Hands-on experience with SQL, Python, or R, and BI tools such as Tableau or Qlik.
• Deep understanding of the credit lifecycle, collections strategies, and recovery optimization.
• Ability to influence cross-functional partners and drive alignment.
• Bachelor’s degree in a related field; or equivalent work experience.

Nice to Have

• Experience building and leading high-performing teams.
• Strong communication skills with the ability to translate data into clear business insights.

What We Offer

• Competitive salary range of $182,000 - $215,000.
• Long-term awards (equity) and an annual bonus based on performance.
• Comprehensive benefits package including medical, dental, and vision plans.
• 401(k) match and health and wellness programs.
• Flexible time off policies and up to 16 weeks paid parental leave.
• Relocation support for eligible candidates.

This Collections Strategy Director - remote role is an exciting opportunity to make a significant impact in the financial services industry. Join us at LendingClub and help us transform the traditional banking system!