About the Role
Join us as a Cloud Platform Engineer in a fully remote capacity at Five9. In this role, you will play a pivotal part in enhancing customer experience through innovative cloud solutions. As a leading provider of cloud contact center software, Five9 is committed to fostering a team-first culture that encourages growth and innovation.
What You'll Do
- Design, build, and maintain public and private cloud infrastructure focusing on reliability, scalability, and developer productivity.
- Develop and maintain internal developer environment tooling primarily in Go and Python to streamline engineering workflows.
- Drive automation initiatives that enhance availability and operational efficiency across Five9’s cloud platform.
- Collaborate with engineering teams to deliver high-quality software in a fast-paced environment.
- Monitor production and development environments, proactively identifying and resolving issues before they impact customers.
- Contribute to incident response and SRE practices to improve mean time to detection (MTTD) and mean time to recovery (MTTR).
- Help define and evolve the platform engineering roadmap as Five9 scales its infrastructure.
Requirements
- 4+ years of experience in the Software Development Life Cycle, preferably in Agile/Scrum environments.
- 3+ years of public cloud experience (GCP or AWS).
- Strong proficiency with Kubernetes, Helm, GKE, and Docker; experience with ArgoCD and GitOps workflows is essential.
- Proficiency in Python and/or other scripting languages; experience with Go (Golang) is a strong plus.
- Infrastructure as Code experience with Terraform.
- Experience with CI/CD tooling including GitLab, Jenkins, Spinnaker, or similar.
- Strong verbal and written communication skills.
- BS in Computer Science or equivalent experience.
Nice to Have
- Experience with SIP telephony (Freeswitch, Asterisk, Kamailio, WebRTC).
What We Offer
- Competitive salary range of $70,400—$196,300 USD.
- 100% coverage of employee health, dental, and vision insurance.
- Access to a mental health support platform.
- Generous employee stock purchase plan.
- Paid Time Off, company-paid holidays, and 12 weeks paid parental leave.
This Cloud Platform Engineer role at Five9 offers a unique opportunity to work remotely while contributing to innovative cloud solutions. With a competitive salary and comprehensive benefits, it's an attractive position for skilled engineers.
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