Clinical Manager - Remote Mental Health Operations

About the Role

Join Spring Health as a Clinical Manager in a fully remote capacity, where you will lead a high-performing clinical team dedicated to delivering exceptional mental health services. Our mission is to eliminate every barrier to mental health, and as a Clinical Manager, you will play a pivotal role in revolutionizing mental healthcare by ensuring that our services are delivered with excellence, compassion, and consistency.

What You'll Do

• Supervise and lead clinical team members delivering services to a portfolio of customers.
• Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews.
• Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention, and care coordination.
• Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs.
• Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members.
• Deliver case audit feedback and coaching, providing clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols.
• Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams.
• Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models.

Requirements

• 3+ years of leadership and management experience, including supervision of teams of 15+.
• 10+ years of experience in behavioral health, including experience in EAP and management consultation.
• Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN).
• Track record of building and growing high-performing teams and mentoring frontline team members.
• Exceptional communication skills, with the ability to inspire and engage a team.
• Experience with telephony and documentation tools and systems.

Nice to Have

• Training and experience in evidence-based modalities of care, including longitudinal care management.
• Excitement about working in a rapidly changing organization.

What We Offer

• Health, Dental, and Vision benefits starting on your first day.
• Employer-sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no-cost visits to the Spring Health network of therapists and coaches.
• Competitive paid time off policies including vacation, sick leave, and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months of tenure.
• Access to professional development reimbursement of up to $1,000 a year.

As a Clinical Manager in this remote role, you will have the opportunity to impact the lives of millions by leading a team that provides essential mental health services. If you are passionate about making mental healthcare accessible to everyone, we encourage you to apply and join us on this journey.