About the Role

We are seeking a dedicated Case Manager to join HomeRise as a remote support professional. In this role, you will provide essential case management services to individuals experiencing homelessness, helping them to stabilize their lives through supportive housing and advocacy. This Case Manager position is a unique opportunity to make a significant impact in the lives of vulnerable populations while working remotely.

What You'll Do

  • Provide case management support services to residents in permanent supportive housing.
  • Manage a caseload with a 1:25 ratio, ensuring effective service connection and follow-up.
  • Conduct intakes and document all necessary referrals and follow-ups.
  • Facilitate community-building activities and educational groups.
  • Engage in crisis intervention and conflict resolution.
  • Assist residents in preparing for unit inspections and annual recertifications.
  • Participate in team meetings and contribute to organizational workgroups.
  • Provide ongoing outreach and engagement for supportive counseling.

Requirements

  • High School diploma or GED is required.
  • Two years of experience in social services or a related field.
  • Demonstrated ability to work with homeless individuals and those with mental health or substance use issues.
  • Strong commitment to social justice advocacy and empowering formerly homeless individuals.
  • Experience in crisis intervention and group facilitation.
  • Administrative skills, including proficiency in MS Word and Excel.
  • Fluency in Spanish, Mandarin, Cantonese, or Russian is a plus.
  • Valid phone number required for communication.

Nice to Have

  • Experience in community organizing and advocacy.
  • Knowledge of harm reduction principles.
  • Ability to work collaboratively with diverse populations.

What We Offer

  • Comprehensive benefits package including 100% employer-paid healthcare options.
  • 403(b) retirement investment opportunity with employer match.
  • Paid on-the-job training and career advancement opportunities.
  • Paid time off, including 14 holidays and sick leave.
  • Employee Assistance Program and sabbatical leave after 5 years.
  • Recognition programs such as the HERO Award for outstanding performance.
  • Flexible work environment with a focus on work-life balance.
Language Requirements
EnglishC1
Spanish(optional)B2
Mandarin(optional)B2
Cantonese(optional)B2
Russian(optional)B2
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This Case Manager role at HomeRise offers a unique opportunity to support individuals experiencing homelessness while working remotely. With competitive pay and comprehensive benefits, it's an excellent chance to make a difference.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

Strong proficiency in MS Office Suite, particularly Excel for tracking case outcomes and reports, alongside a keen ability to utilize case management software like Apricot or ClientTrack for effective client tracking.

Ability to work independently in a remote setting, demonstrating self-motivation and proactive communication skills to engage with clients and stakeholders through virtual platforms like Zoom and Slack.

Experience with conflict resolution and crisis intervention techniques, showing empathy and resilience in high-stress situations, which is crucial for advocating for vulnerable populations experiencing homelessness.

Learning Resources

Case Management Competency Study Guideguide

Career Path

Case Manager - Remote Support for Homeless Advocacy(Now)Program Coordinator for Homeless Services(1-2 years)Director of Client Services or Homeless Services Manager(3-5 years)

Market Overview

Market Size 2024
$5.2B
Annual Growth
10.5%
AI Adoption in Case Management
45%
Investment in Social Services Tech
+25%
Labour Demand for Case Managers
+15%
Avg Salary for Case Managers
$60K

Skills & Requirements

Required
Case ManagementCrisis InterventionCommunity Organizing
Growing in Demand
Data Analytics in Social ServicesTelehealth IntegrationTrauma-Informed Care
Declining
Traditional Paper-Based Case ManagementBasic MS Office Proficiency

Domain Trends

Integration of AI in Case Management
AI tools are being increasingly adopted in case management, with 45% of organizations reporting usage to enhance efficiency and client outcomes.
Rise of Remote Support Services
Remote support for case management is growing, with a projected increase of 30% in organizations offering virtual services to reach underserved populations.
Focus on Data-Driven Decision Making
Over 60% of social service organizations are investing in data analytics tools to improve case outcomes and resource allocation.

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