Bilingual Immigration Intake Specialist - Remote Position

About the Role

We are seeking a dedicated Bilingual Immigration Intake Specialist to join our team in a fully remote capacity. As a Bilingual Immigration Intake Specialist, you will play a crucial role in assisting clients with their immigration needs, providing exceptional legal administrative support, and ensuring a smooth intake process. This position offers the opportunity to work from anywhere while making a significant impact in the lives of individuals navigating the immigration system.

What You'll Do

• Conduct initial client intake interviews in both English and Spanish to gather necessary information for immigration cases.
• Assist clients in completing legal documents and forms accurately and efficiently.
• Maintain confidentiality and handle sensitive information with the utmost discretion.
• Utilize case management systems to track client progress and manage documentation.
• Provide exceptional customer service and support to clients throughout the intake process.
• Collaborate with legal teams to ensure all client needs are met and addressed promptly.
• Participate in structured training and professional development opportunities to enhance your skills.
• Contribute to performance-based growth initiatives within the organization.

Requirements

• Fluency in both English and Spanish is required.
• Strong organizational skills and attention to detail.
• Experience in legal administrative support or client communication is a plus.
• Ability to handle confidential information with integrity.
• Empathy and strong communication skills to effectively interact with clients.
• Familiarity with case management systems and CRM management is advantageous.
• Willingness to learn and adapt in a fast-paced environment.
• Prior experience in customer service or intake coordination is preferred.

Nice to Have

• Knowledge of immigration law and processes.
• Experience with data entry and legal document preparation.
• Previous work in a bilingual role.

What We Offer

• Competitive compensation based on experience.
• Fully remote work environment with flexible hours.
• Structured training and onboarding support to help you succeed.
• Professional development opportunities to advance your career.
• Performance-based growth opportunities and long-term career advancement potential.