Customer Success Manager - Remote Opportunity

About the Role

We are looking for a Customer Success Manager to join our rapidly growing team at Vizzia. This Customer Success Manager remote position is pivotal as we aim to scale from €4M ARR to €9M by the end of 2026. You will manage a portfolio of local authorities, ensuring successful implementation and long-term engagement with our solution.

What You'll Do

• Lead the implementation plan with each client to ensure a structured and successful launch.
• Train client teams on how to use the solution and share best practices.
• Monitor product usage and identify early signals of adoption or disengagement.
• Manage the client relationship through regular check-ins and usage reviews.
• Identify opportunities for expansion, upsell, or new use cases within existing accounts.
• Manage contract renewals within your portfolio with a target of at least 90% renewal rate.
• Contribute to building and improving Customer Success processes.
• Support the development of customer engagement and loyalty programs.

Requirements

• Experience in Customer Success, Account Management, or B2B client-facing roles.
• Strong ability to manage client projects autonomously.
• Excellent communication skills and ability to build long-term trusted relationships.
• Fluent level of English.
• Interest in SaaS products and/or the public sector is a plus.

Nice to Have

• Experience with data analysis and customer satisfaction metrics.
• Knowledge of public sector operations.

What We Offer

• Hybrid work model: 3 days in the office, 2 days remote per week.
• “Contrat cadre” with RTT (between 8–12 per year).
• Mac or PC depending on your preferences.
• 60% coverage of meal vouchers worth €9 per worked day.
• 50% coverage for sustainable mobility allowance or pass navigo.
• 50% coverage of health insurance (Alan).
• Offices located in central Paris (9th arrondissement).
• Annual offsite with the whole team and plenty of company events.