BDC Representative - Customer Engagement (Remote)

About the Role

We are seeking a motivated BDC Representative - Remote to join our growing team at RV Country. As a BDC Representative, you will play a crucial role in customer engagement and appointment coordination, ensuring that our customers receive the best possible service. This position is perfect for individuals who excel in communication and enjoy structured work environments.

What You'll Do

• Respond to inbound leads from various platforms including RV Trader, Facebook, Google, and our website.
• Communicate effectively with customers via phone, text, and email.
• Ask qualifying questions to understand customer needs (budget, timing, decision maker, tow vehicle).
• Schedule and confirm appointments to facilitate customer visits.
• Prepare customers for their arrival, ensuring they know what to expect.
• Follow up with unscheduled prospects to maintain engagement.
• Document all customer interactions in the CRM system.
• Coordinate with store staff to ensure customer readiness upon arrival.

Requirements

• Excellent phone communication skills and a professional tone.
• Strong organizational skills and attention to detail.
• Comfortable following structured processes to achieve goals.
• Reliable attendance and follow-through on commitments.
• A positive attitude with consistent outreach habits.
• Helpful experience in call centers, customer service, scheduling, appointment setting, or similar roles (No RV experience required; we provide training).

What We Offer

• Hourly pay plus performance bonuses for kept appointments.
• Typical income ranges from $50,000 to $80,000 annually.
• Warm inbound leads (no cold calling involved).
• Paid training to enhance your skills.
• Health benefits and a 401(k) plan.
• Employee discounts on RV purchases.
• Career growth opportunities within a stable company.
• A long-term reputation in the industry, ensuring job security.

If you prefer structured work, communication, and helping customers prepare for their RV experience, this BDC Representative - Remote role is a perfect fit for you!