Assistant Manager - Retail Leadership Role at Starbucks

About the Role

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections, and opportunities. We’ve got an exciting opportunity for you to join us as an Assistant Manager at Starbucks. This Assistant Manager remote role empowers you to deliver outstanding commercial results and customer experiences, taking full ownership of operational standards, partner engagement, and key performance indicators.

What You'll Do

• Lead shifts with a focus on delivering commercial results and world-class customer experience, ensuring every partner is set up for success.
• Take ownership of our KPIs including labor efficiency, waste reduction, and sales performance.
• Ensure shift deployment meets planned roles and routines, adjusting to optimize customer experience.
• Observe partner performance, coaching and providing feedback.
• Act as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
• Ensure brand and operational standards are consistently met or exceeded.
• Use financial and operational data to make informed decisions that improve shift performance.
• Train and coach partners to deliver consistent quality, efficiency, and service excellence.

Requirements

• Previous experience in leading a team in a dynamic, fast-paced, and customer-focused retail or hospitality environment.
• Strong commercial acumen with the ability to translate metrics into actions.
• Proven ability to manage both people and operational priorities.
• A growth mindset and an appetite for growing your leadership career.
• Ability to maintain compliance with health & safety, food safety, and security standards.

Nice to Have

• Experience in a similar role within the retail or hospitality sector.
• Knowledge of Starbucks products and culture.
• Strong communication and interpersonal skills.

What We Offer

• 28 days holiday a year (including Bank Holidays).
• Free drinks and one item of food when you’re on shift.
• Bean stock options for all partners (own part of Starbucks!).
• Comprehensive training and access to Starbucks Global Academy.
• A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
• Discounts with local and national retailers through the Perks at Work platform.
• Life assurance and interest-free loans to help pay your rental deposit.
• A free 24/7 Employee Assistance Programme available to you and your family.

Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights, and/or holidays. If you’re looking for a new opportunity, with us you’ll be welcomed, challenged, and inspired. Here you’ll be heard, because here, you’re a part of it all. Here you belong.