AI Conversation Designer - Remote Opportunity

About the Role

We are seeking an experienced AI Conversation Designer to join our remote team at Tessera Data. In this role, you will play a crucial part in managing and optimizing our conversational AI agents, directly impacting customer experience and operational efficiency. As an AI Conversation Designer, you will leverage your expertise in conversation design principles to create seamless, human-centered support experiences.

What You’ll Do

• Lead the development, optimization, and ongoing management of conversational AI agents across various modalities, ensuring consistent performance and user experience.
• Own the end-to-end lifecycle of assigned AI agents, including prompt engineering, conversation design, testing, and deployment.
• Drive measurable improvements in agent performance through analysis of key performance indicators and conversation analytics.
• Partner with cross-functional teams to identify automation opportunities and implement solutions that reduce contact volume while maintaining service quality.
• Develop and maintain comprehensive documentation for AI agent workflows and processes.
• Monitor and troubleshoot AI agent behavior, diagnosing issues across conversation flows and escalating technical issues as needed.
• Implement and iterate on dynamic response content, including conditional logic, personalization, and multimedia elements within conversational interfaces.
• Lead special projects as required to support evolving AI capabilities and business needs.

Requirements

• 3-5 years of experience in conversational AI, knowledge management, chatbot administration, or similar roles managing customer-facing digital channels.
• Hands-on experience with conversational AI platforms and understanding of NLU/NLP concepts.
• Proficiency in conversation design principles, including intent mapping, utterance training, and fallback strategies.
• Strong analytical skills with the ability to interpret conversation logs, performance dashboards, and customer feedback to drive optimization.
• Excellent written communication skills and ability to craft clear, concise bot responses for diverse audiences.
• Proven ability to collaborate cross-functionally and translate business requirements into actionable solutions.
• Comfort navigating ambiguity and managing multiple priorities in a fast-paced environment.
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

What We Offer

• A fast-paced and collaborative environment.
• Learning and development allowance.
• Competitive compensation and opportunity for advancement.
• 100% medical, dental, and vision coverage.
• Unlimited PTO policy.
• Monthly wellness stipend and home office stipend.

This AI Conversation Designer remote position is an exciting opportunity to work with a leading company recognized on the Forbes Cloud 100 2025 List. If you are passionate about leveraging AI to enhance customer experiences and are looking for a role that offers growth and flexibility, we encourage you to apply!