AI Automation Engineer - Remote Position at Ruby Labs

About the Role

We're seeking a highly skilled AI Automation Engineer to join our team at Ruby Labs. This AI Automation Engineer remote position will allow you to work from anywhere while making a significant impact on our innovative astrology platform.

What You'll Do

• Architect and maintain the full ecosystem powering our AI Support Automations, AI Astrologer, and AI Astro-Cartography features.
• Review real user transcripts to identify knowledge gaps and failure points.
• Continuously expand and update our internal knowledge base.
• Improve intent detection, routing logic, and fallback responses.
• Build new automated solutions for top issues such as billing, subscriptions, and account access.
• Collaborate with Product & Support teams to boost resolution rates and reduce human escalations.
• Ensure consistency, accuracy, and compliance across all AI automation flows.
• Build data pipelines aggregating quiz responses, purchases, astrology data, and reports.
• Implement and optimize short- and long-term memory systems.

Requirements

• 2+ years in automation engineering, AI engineering, or conversational AI development.
• Strong experience with prompt engineering, conversational flows, and LLM-based systems.
• Skilled in low-code or workflow automation tools (e.g., n8n, Zapier, Make).
• Proven ability to integrate APIs and build stable data pipelines.
• Experience designing intelligent automations for support, personalization, or content generation.
• Strong understanding of conversational UX, intent systems, memory, and rule-based logic.
• Experience working cross-functionally with product, support, and creative teams.
• Familiarity or interest in astrology is a plus.

Nice to Have

• Familiarity with analytics tools (Mixpanel, Amplitude, Looker) for evaluating conversation quality and user behavior.

What We Offer

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime.
• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being.
• Paid National Holidays: Celebrate and relax on national holidays with paid time off.
• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks.
• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility and autonomy.

Join us at Ruby Labs as an AI Automation Engineer remote and be part of a team that values innovation, collaboration, and personal growth!