Victim Caseworker - Remote Opportunity

About the Role

Catch22 is seeking a dedicated and compassionate Victim Caseworker to join our Norfolk & Suffolk Victim Care Service (NSVCS). This remote Victim Caseworker position is essential in providing tailored, trauma-informed support to victims and witnesses of crime, helping them cope and recover after facing a crime. You will play a critical role in guiding victims through the criminal justice process, ensuring they feel supported every step of the way.

What You'll Do

• Provide practical and emotional support to victims, helping them regain confidence.
• Build strong relationships with victims and coordinate referrals with police, CPS, and other agencies.
• Maintain accurate records and promote a joined-up approach to service delivery.
• Assess individual needs and develop tailored support plans.
• Share timely updates on criminal proceedings and address safeguarding concerns appropriately.

Requirements

• Educated to a good standard, including GCSE-level English and Maths (minimum).
• Experience working with highly vulnerable individuals.
• Proven ability to manage a caseload and deliver tailored interventions.
• Strong communication skills, both written and verbal.
• IT literate with experience using case management or data systems.

Nice to Have

• Professional qualification relevant to working with under-supported people.
• Knowledge of restorative principles and their application.

What We Offer

• Competitive salary of £27,000 per year.
• Full-time position with 37.5 hours per week.
• Opportunity to work remotely, providing flexibility.
• Commitment to career development and progression within the organization.
• Supportive and collaborative team environment.