Test Equipment Sustainment IT Specialist - Remote Opportunity

About the Role

Join Moog Inc. as a Test Equipment Sustainment IT Specialist and embrace a rewarding career with a focus on technical excellence and innovation. This remote position offers you the chance to work with cutting-edge technology while enjoying a flexible work schedule. You will be part of a team that values trust, collaboration, and continuous improvement.

What You'll Do

• Diagnose and resolve routine and complex IT issues while providing technical assistance to end-users through effective communication.
• Document and maintain a historical record of installations and troubleshooting processes.
• Support the deployment of PC equipment and accessories, ensuring seamless integration and functionality.
• Collaborate with engineers and remote software experts to maintain and update custom software solutions.
• Conduct troubleshooting for end-user PC and test equipment connectivity issues.
• Create and manage local user accounts across various Windows operating systems.
• Think critically to resolve unique and unprecedented technical challenges.
• Participate in after-hours support as needed to address critical issues.

Requirements

• Bachelor's degree in Computer Science, Management Information Systems, or a related field preferred; or a High School Diploma/GED with 10+ years of relevant experience.
• Minimum of 5 years of experience in an IT role supporting end users with PC-based technical applications.
• Familiarity with NI LabView and/or dSpace ControlDesk products is a plus.
• CompTIA A+ and CompTIA Network+ certifications are preferred.
• Strong troubleshooting skills and understanding of various Windows operating systems.
• Knowledge of LAN and VLAN concepts, static IP assignments, and basic network troubleshooting.
• Ability to work effectively in a team environment while taking ownership of technical issues.
• Current and Active DoD Secret Clearance (or higher) is strongly preferred.

Nice to Have

• Experience with backup/image software such as Ghost or Acronis.
• Understanding of IP KVM switches and UPS diagnostics.
• Familiarity with legacy standards like PCI & ISA for expansion cards.

What We Offer

• Competitive compensation package with annual profit sharing and matching 401k.
• Flexible paid time off, holidays, and parental leave program.
• Comprehensive insurance coverage including medical, dental, vision, and life insurance.
• Tuition assistance and professional development opportunities.
• A diverse and inclusive workplace with employee resource groups and cultural events.
• 9/80 work schedule with every other Friday off.