Talantix.io
JPMorgan Chase•27.02.26
AI SCORE 8.5

Technology Support II - Remote Opportunity at JPMorgan Chase

$60K–$80K/year
RemoteFinTech
IT Support•Troubleshooting•Observability Tools•ITIL•Cloud Infrastructure•Automation Scripting

About the Role

We have an exciting opportunity for you to advance your Technology Support II remote career and grow your skills within our team at JPMorgan Chase. As a Technology Support II, you will play a key role in troubleshooting and resolving service interruptions, supporting seamless user experiences, and driving ongoing improvement.

What You'll Do

  • Analyze and troubleshoot production application flows to ensure end-to-end service delivery supporting business operations.
  • Improve operational stability and availability through participation in problem management.
  • Monitor production environments for anomalies and address issues using standard observability tools.
  • Escalate and communicate issues and solutions to business and technology stakeholders.
  • Identify trends and assist in managing incidents, problems, and changes for technology systems and infrastructure.

Requirements

  • Formal training or certification on software engineering concepts and 2+ years of applied experience.
  • Knowledge of applications or infrastructure in a large-scale technology environment, either on-premises or in the public cloud.
  • Exposure to observability and monitoring tools and techniques.
  • Familiarity with processes in the scope of the Information Technology Infrastructure Library (ITIL) framework.

Nice to Have

  • Knowledge of general-purpose programming languages or automation scripting.

What We Offer

  • Competitive salary and benefits package.
  • Remote work flexibility to maintain work-life balance.
  • Opportunities for professional development and career advancement.
  • Collaborative and inclusive work environment.
  • Access to cutting-edge technology and tools.
Why This Job8.5 of 10

This remote Technology Support II position at JPMorgan Chase offers a competitive salary and the opportunity to work with cutting-edge technology in a collaborative environment.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in troubleshooting cloud infrastructure issues with hands-on experience in AWS or Azure, capable of using observability tools like New Relic or Datadog to diagnose performance bottlenecks.

→

Self-motivated and organized, with the ability to manage multiple support tickets in a remote work environment while adhering to ITIL best practices for service management.

→

Experience with automation scripting using Python or PowerShell to streamline IT support processes, along with a mindset geared towards continuous improvement and proactive problem-solving.

Learning Resources

→ITIL Foundation Training Coursecourse
→Troubleshooting AWS Cloud Servicesguide
→Introduction to Automation with Pythonarticle

Career Path

Technology Support II - Remote Opportunity(Now)→Technology Support III or Lead Support Engineer(1-2 years)→IT Operations Manager or Cloud Solutions Architect(3-5 years)

Market Overview

Market Size 2024
$45B
Annual Growth
8.5%
AI Adoption in IT Support
35%
Investment in Automation Tools
+50%
Labour Demand for IT Support Roles
+22%
Avg Salary for IT Support II
$70K

Skills & Requirements

Required
IT SupportTroubleshootingObservability Tools
Growing in Demand
Cloud SecurityDevOps PracticesAdvanced Troubleshooting Techniques
Declining
Traditional Help Desk SoftwareBasic Networking Knowledge

Domain Trends

Increased AI Integration
AI tools are being integrated into IT support processes, with 35% of companies adopting AI-driven chatbots and virtual assistants to enhance customer service.
Shift to Cloud-Based Support Solutions
Over 60% of IT support teams are moving to cloud-based platforms, driven by remote work demands and the need for scalable solutions.
Growing Importance of Cybersecurity in IT Support
With 45% of organizations reporting increased cyber threats, IT support roles are increasingly focusing on cybersecurity training and tools.

Industry News

Loading latest industry news...

Finding relevant articles from the last 6 months

All job postings are automatically gathered by algorithms. We do not review or verify listings, be careful when applying and do not sign-in with iCloud or Google services.