Talantix.io
Remote Position•12.03.26
AI SCORE 8.5

Technical Support Manager - Remote Position in Medical Imaging

$90K–$120K/year
RemoteHealthTech
Medical Imaging•PACS•RIS•DICOM•HL7•SQL•Linux•Windows•Customer Satisfaction•Technical Support

About the Role

We are seeking a Technical Support Manager to join our team in the medical imaging sector. This Technical Support Manager remote position is an exciting opportunity to lead a dedicated team and ensure exceptional customer service and satisfaction. You will play a crucial role in managing technical support operations, enhancing customer engagement, and driving performance improvements.

What You'll Do

  • Lead and mentor a team of technical support specialists, ensuring they provide high-quality support to clients.
  • Manage customer inquiries related to medical imaging applications, troubleshooting issues, and providing solutions.
  • Develop and implement processes to improve customer satisfaction and operational efficiency.
  • Collaborate with cross-functional teams to address customer needs and enhance product offerings.
  • Analyze support metrics and customer feedback to identify areas for improvement.
  • Conduct training sessions for team members on new technologies and best practices in technical support.
  • Engage with customers to understand their needs and ensure they receive the best possible service.
  • Oversee the management of support tickets and ensure timely resolution.

Requirements

  • 3-5 years of experience in a technical support or customer service management role, preferably in the medical imaging field.
  • Strong knowledge of medical imaging applications, including PACS, RIS, DICOM, and HL7.
  • Proficiency in troubleshooting technical issues related to Windows, Linux, and SQL environments.
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction.
  • Experience in team leadership and performance management.
  • Ability to analyze data and metrics to drive decision-making.
  • Familiarity with cloud platforms and AI tools is a plus.

Nice to Have

  • Experience in SaaS environments.
  • Knowledge of networking principles and practices.
  • Previous experience in revenue operations or sales development.

What We Offer

  • Competitive salary range of $90,000 - $120,000 per year.
  • Comprehensive medical and financial benefits.
  • Professional development opportunities to enhance your skills.
  • Flexible working conditions to support work-life balance.
  • A supportive team culture that values collaboration and innovation.
Why This Job8.5 of 10

This Technical Support Manager role offers a unique opportunity to lead a remote team in the HealthTech sector, focusing on medical imaging applications. With competitive salary and benefits, it's an attractive position for experienced professionals.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in DICOM and HL7 standards, with hands-on experience integrating PACS and RIS systems to optimize medical imaging workflows.

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Strong analytical mindset with demonstrated ability to utilize SQL for data analysis, enabling data-driven decision-making to enhance customer satisfaction.

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Adaptable and self-motivated, thriving in a remote work environment while effectively managing a distributed team and driving performance improvements.

Learning Resources

→Introduction to DICOM and PACSarticle
→Medical Imaging Fundamentalscourse
→HL7 Standards Overviewguide

Career Path

Technical Support Manager(Now)→Director of Technical Support(2-4 years)→Vice President of Customer Success(5-7 years)

Market Overview

Market Size 2024
$44.5B
Annual Growth
8.2%
AI Adoption in Medical Imaging
35%
Investment in Medical Imaging Tech
+12.5%
Labour Demand for Technical Support Roles
+15%
Avg Salary for Technical Support Manager
$85K

Skills & Requirements

Required
Medical ImagingPACSRIS
Growing in Demand
AI in Medical ImagingTelehealth IntegrationCybersecurity for Health IT
Declining
Traditional Film-Based ImagingLegacy PACS Systems

Domain Trends

Rise of AI in Diagnostics
AI is increasingly being integrated into diagnostic imaging, with 35% of healthcare providers adopting AI technologies to enhance accuracy and efficiency.
Transition to Cloud-Based Imaging Solutions
Cloud-based PACS and RIS systems are growing, with a projected increase of 20% in adoption rates by 2025 as hospitals seek more flexible and scalable solutions.
Focus on Cybersecurity in Medical Imaging
With cyber threats increasing, investments in cybersecurity for medical imaging systems have risen by 18%, reflecting the need for secure handling of sensitive patient data.

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