Technical Support Manager - Medical Imaging Remote

About the Role

We are seeking a Technical Support Manager - Medical Imaging Remote to lead our technical support team in delivering exceptional service to our clients in the medical imaging sector. As a Technical Support Manager, you will play a crucial role in ensuring our customers receive the highest quality support for their medical imaging applications. This position offers the opportunity to work remotely while making a significant impact on customer satisfaction and team performance.

What You'll Do

• Lead and manage the technical support team, ensuring timely and effective resolution of customer inquiries related to medical imaging applications.
• Develop and implement support processes and best practices to enhance customer satisfaction and operational efficiency.
• Collaborate with cross-functional teams to identify and address customer needs, driving continuous improvement in service delivery.
• Provide training and mentorship to team members, fostering a culture of knowledge sharing and professional growth.
• Analyze support metrics and customer feedback to identify trends and areas for improvement, implementing solutions to enhance the customer experience.
• Act as a point of escalation for complex technical issues, utilizing your expertise in medical imaging technologies, including PACS, RIS, DICOM, and HL7.
• Engage with customers to understand their challenges and provide tailored solutions that meet their needs.
• Support sales development efforts by collaborating with the sales team to ensure customer needs are met and expectations are exceeded.

Requirements

• 3+ years of experience in a technical support management role, preferably in the medical imaging or healthcare technology sector.
• Strong knowledge of medical imaging applications and technologies, including PACS, RIS, DICOM, and HL7.
• Proficiency in troubleshooting technical issues related to Windows, Linux, and SQL environments.
• Excellent communication skills, with the ability to convey complex technical information to non-technical stakeholders.
• Demonstrated leadership skills, with experience managing and developing high-performing teams.
• Ability to analyze data and metrics to drive decision-making and improve customer support processes.
• Experience with cloud platforms and AI tools is a plus.
• Strong customer-facing skills, with a focus on customer satisfaction and engagement.

Nice to Have

• Experience in revenue operations or sales development.
• Familiarity with customer success methodologies.
• Knowledge of networking principles and practices.

What We Offer

• Competitive salary range of $90,000 - $120,000 annually.
• Comprehensive medical and financial benefits.
• Professional development opportunities to enhance your skills and career growth.
• Flexible working conditions to support work-life balance.
• A supportive team culture that values collaboration and innovation.