Technical Claims Handler - Remote Opportunity

About the Role

We’re looking for a Technical Claims Handler remote to join our Sopp+Sopp team at Activate Group. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities. As a Technical Claims Handler, you will play a vital role in managing vehicle claims from start to finish, ensuring that our customers receive the highest standard of service.

What You'll Do

• Make outbound and receive inbound calls to and from customers, clients, third parties, and repairers.
• Manage vehicle claims end-to-end from repair instruction to completion, escalating issues only when necessary.
• Utilize Activate Group's bespoke software and databases to record, update, and maintain information related to each claim.
• Prioritize your workload effectively to ensure all claims are progressing and receiving high-quality customer service.
• Provide accurate updates to team managers and customers as required.
• Ensure that all Service Level Agreements (SLAs) are met and exceeded.
• Communicate and collaborate with all parties involved to achieve an optimal repair journey.

Requirements

• Excellent customer service skills.
• Ability to handle a high volume of calls daily.
• Strong written and verbal communication skills.
• Ability to manage your own time and workload effectively.
• Experience in a target-driven and fast-paced environment is desirable.
• Previous experience within the insurance and claims industry is a plus.

Nice to Have

• Experience in a similar role within the insurance sector.
• Proficiency in using claims management software.
• Knowledge of vehicle repair processes.

What We Offer

• 33 days of holiday, including bank holidays.
• Personal health cash plan to claim back costs for everyday healthcare such as dental and optical check-ups.
• Enhanced maternity, paternity, adoption, and shared parental pay.
• Life assurance at three times your basic salary.
• Free breakfasts and fresh fruit.
• A birthday surprise for everyone.
• Continuous support for your ongoing development through regular feedback and career planning.

At Activate Group, we believe in rewarding our people for the great work they do. We are an innovative business that continuously reviews and improves our systems, processes, and ways of working, ensuring they support our teams effectively. Every role at Activate Group is aligned with our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customers and partners. We make time to celebrate success, recognize achievements, and bring people together at team events and company-wide celebrations. Whether you’re based in one of our contact centers in Halifax, Peterborough, or Huddersfield, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.