Technical Account Manager - Remote Position at Automattic

About the Role

As a Technical Account Manager (TAM) on the Automattic Special Projects team, your primary responsibility will be to ensure our partners have an excellent experience with WordPress and Automattic products, from initial partner onboarding through the entire support and maintenance lifecycle of a website. This Technical Account Manager remote role involves close collaboration with site owners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic’s teams.

What You'll Do

• Drive our partners’ adoption of WordPress and other Automattic products and services.
• Work closely with our partners to resolve their incoming requests with high precision.
• Utilize your technical acumen and communication skills to represent Automattic effectively.
• Collaborate with partners to define website functionality in ambiguous contexts, taking ownership of delivery, timelines, and outcomes.
• Dive into WordPress and WooCommerce configurations, setup, and site building.
• Lead high-touch deployments or launches, including DNS configuration, domain transfers, data migrations, and integrations.
• Act as the “voice of the customer” for our product teams, championing areas for opportunity and surfacing bugs.
• Develop close relationships with our partners to understand their business/operational needs and technical challenges.

Requirements

• Advanced level of WordPress admin expertise, including understanding how plugins and themes interact.
• Strong background with general web technologies, including DNS, web accessibility, site performance, technical SEO, and ecommerce.
• Excellent English written and verbal communication skills.
• Ability to triage requests and escalate needs outside the skillset/scope of the role.
• Demonstrated ability to manage assigned work independently while adjusting to new priorities.

Nice to Have

• Contributed to an open source project.
• Used Linear as a project or product management tool.
• Supported or run your own WooCommerce store.

What We Offer

• Competitive salary ranging from $85,000 to $130,000 USD.
• Fully remote work environment with an open vacation policy.
• Access to a diverse and inclusive team of over 1500 Automatticians worldwide.
• Opportunities for professional growth and development.
• A commitment to ensuring an accessible hiring process for all candidates.