Staff Technical Account Manager - Remote Opportunity

About the Role

Illumio is seeking a dedicated Staff Technical Account Manager to join our team in a fully remote capacity from the UK. As a Staff Technical Account Manager, you will play a crucial role in ensuring our clients receive exceptional service and support. This position offers a unique opportunity to work with cutting-edge cybersecurity solutions while collaborating with a talented team of professionals.

What You'll Do

• Act as the primary technical point of contact for assigned accounts, ensuring customer satisfaction and success.
• Develop and maintain strong relationships with key stakeholders to understand their business needs and technical requirements.
• Provide expert guidance on Illumio's products and services, helping clients to maximize their investment.
• Collaborate with cross-functional teams to address customer challenges and drive product enhancements.
• Conduct regular account reviews and health checks to ensure client objectives are met.
• Assist in the onboarding process for new clients, ensuring a smooth transition and integration of our solutions.
• Stay current with industry trends and best practices to provide clients with relevant insights and recommendations.
• Participate in training and mentoring junior team members, fostering a culture of knowledge sharing.

Requirements

• 5+ years of experience in a technical account management or customer success role, preferably in the cybersecurity industry.
• Strong understanding of cybersecurity principles and technologies.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients.
• Proven track record of managing multiple accounts and projects simultaneously.
• Experience with technical troubleshooting and problem-solving.
• Ability to work independently and as part of a remote team.
• Familiarity with cloud technologies and enterprise software solutions.
• Relevant certifications (e.g., CISSP, CISM) are a plus.

Nice to Have

• Experience in a startup or fast-paced environment.
• Knowledge of Illumio's products and services.
• Fluency in additional languages.

What We Offer

• Competitive salary of £88,000 - £105,000 annually.
• Comprehensive benefits package including health insurance and retirement plans.
• Flexible working hours and a fully remote work environment.
• Opportunities for professional development and growth.
• A collaborative and inclusive company culture.
• Access to the latest tools and technologies to support your work.
• Regular team-building activities and virtual events.
• Potential for equity options based on performance.