Staff Product Manager - Shared Services in SaaS

About the Role

We are seeking a Staff Product Manager to join our dynamic team in a fully remote capacity. As a Staff Product Manager in Shared Services, you will play a pivotal role in shaping the foundational platform that supports all product development in a rapidly growing SaaS environment. This is a high-impact opportunity to lead initiatives that drive enterprise readiness and enhance internal product teams' capabilities.

What You'll Do

• Own the Shared Services platform roadmap, balancing immediate business impact with long-term architectural integrity.
• Drive enterprise readiness by implementing granular permissions, comprehensive audit trails, and identity infrastructure trusted by enterprise clients.
• Act as the connective tissue across product teams, ensuring internal developers can move quickly without duplicating core infrastructure work.
• Define and measure success metrics for platform reliability, internal adoption, developer velocity, and enterprise capability delivery.
• Make build-versus-buy decisions across the platform stack, taking customer-facing capabilities through launch, including pricing and go-to-market considerations.
• Collaborate cross-functionally with product, engineering, and solutions teams to align priorities and maintain a coherent platform vision.

Requirements

• 8-10 years of product management experience, including significant time at Staff or Principal level managing shared services such as authentication, permissions, audit logging, eventing, and AI infrastructure.
• Strong technical fluency with authentication protocols, event-driven architectures, GraphQL, and access control models.
• Demonstrated success translating enterprise requirements into platform solutions that accelerate deals and provide competitive advantage.
• Experience building or contributing to AI infrastructure in a SaaS environment.
• Metrics-driven mindset, tracking platform adoption, reliability, developer velocity, and enterprise capability delivery.
• Proven cross-functional leadership, with the ability to influence multiple teams and maintain roadmap coherence.

Nice to Have

• Experience with enterprise security and compliance frameworks (SOC 2, HIPAA, PCI).
• Familiarity with AI tools for discovery or tradeoff analysis.
• Experience in vertical SaaS or multi-tenant B2B platforms.

What We Offer

• Competitive base salary (approx. $141,000-$181,795 per year; higher ranges for NYC, SF Bay Area, Seattle) plus variable compensation opportunities.
• Fully remote work with a monthly home office stipend.
• Flexible vacation policy and paid holidays.
• 401(k) match and comprehensive medical, dental, vision, and life insurance.
• Family planning support and specialized employee assistance programs.
• Learning and development opportunities to explore market-relevant skills and tools.
• A collaborative, inclusive culture emphasizing curiosity, ownership, and innovation.