Solutions Engineer - Remote Role at Gatekeeper

About the Role

We're hiring a Solutions Engineer - Remote to join our expanding team at Gatekeeper. As a Solutions Engineer, you will be the primary technical contact for our customers, ensuring they achieve their strategic goals with our AI-powered platform.

What You'll Do

• Act as the key technical point of contact for your customer portfolio, managing day-to-day technical actions.
• Guide customers through their implementation journey, ensuring they meet key goals and adoption metrics.
• Translate customer business processes into efficient workflows using Gatekeeper's features.
• Provide first-line technical support, troubleshooting issues and collaborating with the Gatekeeper team for effective resolutions.
• Build strong relationships with customers to understand their needs and champion their requirements.
• Monitor customer health, identifying opportunities for optimization and raising any risks to the Senior Solutions Engineer.
• Document customer configurations and interactions meticulously to ensure transparency.
• Support the renewal process by preparing data for strategic business reviews, demonstrating long-term value.

Requirements

• 2+ years of experience in a customer-facing technical role, preferably in SaaS implementations.
• Passion for helping customers succeed and an interest in SaaS customer success models.
• Experience in achieving implementation milestones and driving Time to First Value.
• Analytical mindset with a love for learning new software and configuration management.
• Exceptional attention to detail and strong organizational skills.
• Clear communication skills, comfortable in customer-facing interactions.
• Excited to build a career in customer value and eager to learn from senior team members.

Nice to Have

• Experience with Vendor Management or Contract Lifecycle Management (CLM) platforms.

What We Offer

• 100% remote working: live anywhere in the UK, no offices and no commute.
• Generous annual leave allowance.
• Comprehensive benefits package including private health cover, pension scheme, and life assurance.
• Learning & Development opportunities for lifelong learners.
• Technology: we provide everything you need to do your best work.
• Gatekeeper for Good: Match funding to support non-profit organizations in your local community.
• Gatekeeper retreats for team bonding and collaboration.

Join Gatekeeper in our exciting journey of growth and innovation. Apply now to become a part of our diverse and multicultural working environment!