ServiceNow Technical Architect - Remote

About the Role

We are seeking a talented ServiceNow Technical Architect - Remote to join our dynamic team. In this role, you will leverage your expertise in ServiceNow to design and implement solutions that enhance IT service management and streamline operations. As a key player in our organization, you will work closely with clients to understand their needs and deliver high-quality solutions that drive efficiency and effectiveness.

What You'll Do

• Lead the design and architecture of ServiceNow solutions, ensuring alignment with client requirements and industry best practices.
• Collaborate with cross-functional teams to integrate ServiceNow with existing systems and processes.
• Conduct code reviews and provide technical recommendations to ensure high-quality deliverables.
• Engage with clients to gather requirements and translate them into technical specifications.
• Implement ITIL best practices within ServiceNow to optimize IT service management processes.
• Provide training and support to clients and internal teams on ServiceNow functionalities.
• Stay updated on the latest ServiceNow features and enhancements to provide innovative solutions.
• Contribute to the development of technical documentation and user guides.

Requirements

• 5+ years of experience as a Technical Architect, with a focus on ServiceNow.
• Strong understanding of IT service management (ITSM) and IT asset management (ITAM).
• Proficiency in JavaScript and web services integration.
• Experience with Agile methodologies and software development life cycle (SDLC).
• Excellent communication and client consulting skills.
• Relevant certifications in ServiceNow and CIS are a plus.
• Ability to work independently in a remote environment.
• Strong problem-solving skills and attention to detail.

Nice to Have

• Experience with Pega and case management solutions.
• Knowledge of cloud platforms and enterprise architecture.
• Familiarity with IT operations management (ITOM).

What We Offer

• 15 PTO days and 11 paid holidays.
• Comprehensive medical, dental, and vision insurance.
• Short-term and long-term disability coverage with 100% premium support.
• 401k program with Bravium matching 100% of up to 4% of salary.
• Access to a robust training and professional development program.
• Flexible work arrangements to promote work-life balance.
• Annual performance bonuses and referral bonuses.
• Employee Assistance Program (EAP) for mental health and wellness support.