ServiceNow Analyst - IT Service Management Transformation

About the Role

Join Bosch Romania as a ServiceNow Analyst remote and play a pivotal role in IT Service Management Transformation. You will be part of a large program handling the transition to a new ServiceNow-based platform across all Bosch entities worldwide. This is an exciting opportunity to contribute to a leading service provider of enterprise and IT solutions, where we design and provide best-in-class services.

What You'll Do

• Serve as an analyst supporting onboarding activities across transformation initiatives.
• Bring in-depth technical expertise to onboarding sessions with Service Offering Managers and Owners.
• Assist in planning and executing Go-Lives and Hyper Care phases.
• Collaborate closely with the Central Team to assess platform standardization requirements.
• Act as a bridge between Transformation/Central Teams and Service Owners.

Requirements

• Fluent in English (spoken and written).
• Proven experience as a technical expert in fast-paced, global projects.
• Strong collaboration skills.
• Solid knowledge of ServiceNow and ITSM practices.
• Hands-on experience in ServiceNow setup and rollout projects.
• Understanding of data models; CSDM experience is a plus.
• Excellent communication and interpersonal skills.
• ServiceNow certifications are a plus (e.g., CIS, CSA, ITIL 4).

Nice to Have

• Familiarity with JIRA.
• Strong stakeholder management abilities.
• Experience in gathering and managing technical requirements.

What We Offer

• Flexible benefits system – additional 2700 RON/year through your benefits account.
• Meal tickets for a balanced diet.
• Company Performance Related Pay based on your contributions.
• Loyalty bonuses for long-term commitment.
• Language courses with discounts available.
• Relocation package of 2500 RON if recruited from more than 50 km away.
• Work-life balance with flexible working hours and the option to work from abroad for up to 30 days per year.
• Medical subscription and sports benefits to support your health.